FAQ
Frequently asked questions
Straight answers to the questions we hear most. Don't see yours? Get in touch.
- Does NeuroLTC replace our external psychiatry service?
- No. NeuroLTC does not replace your contracted or external psychiatry consult provider. The visiting psychiatrist or the consult company stays exactly where they are. What it addresses is the fragmented communication between that provider and the facility: the interdisciplinary misalignment where behaviors, orders, and rationale live in different systems. NeuroLTC closes those gaps so the psychiatry provider and the facility team work from the same behavioral-medication picture, and nothing falls between the monthly visit and the floor.
- Does NeuroLTC replace our EMR?
- No. NeuroLTC does not replace your EMR (Electronic Medical Record); your staff keep charting where they always have. Instead, it reads from the EMR to build the compliance picture. We integrate with PointClickCare first (via its FHIR API today, with a deeper partner-API connection in sandbox validation), and the integration is read-only by design: we read medications, diagnoses, and demographics, and we never write to the chart. Facilities on other EMRs can start with our CSV import wizard while we expand integrations.
- Is NeuroLTC a clinical decision support tool?
- No. NeuroLTC is a documentation support and compliance tracking platform. It is not a clinical decision support system, does not provide medical advice, and does not replace clinical judgment or professional psychiatric services. It tells you where the documentation thread is incomplete; what to prescribe is never its business.
- How do you handle PHI? Do you sign a BAA?
- We execute a Business Associate Agreement with every facility customer before any protected health information is processed. Until a BAA is in place, pilots can run entirely on synthetic demo data, a first-class mode of the product, not a stripped-down sandbox.
- How does a pilot work?
- We scope it with you up front: which units, which measures (GDR (Gradual Dose Reduction) currency, PRN (as-needed) stop dates, consent completeness, survey-packet turnaround), and what success looks like. You can start on demo data and connect real data once the BAA is signed.
- How is NeuroLTC priced?
- Pricing scales with the size of your facility and the scope of what you turn on. We quote it plainly after a short conversation, with no surprises and no long-term lock-in. See how pricing works.
- How long does implementation take?
- Days, not months. There is no new charting system to roll out: connect PointClickCare read-only or import a census CSV, map your units, and the compliance rules start running. Staff training is measured in a single in-service, because staff keep working in the EMR they already know.
- Does this replace our consultant pharmacist?
- It complements, not replaces. The consultant pharmacist's monthly review is the regulatory minimum, and NeuroLTC covers the weeks in between, flagging lapsed PRN stop dates, due GDR attempts, and missing consents continuously so the monthly review starts from a clean queue instead of a cold chart audit.
- Where does AI fit in, and where doesn't it?
- AI in NeuroLTC drafts and summarizes; it never decides. What AI does: draft trend summaries, PRN and GDR risk write-ups, provider-prep notes, and note-evidence reviews that quote what your progress notes already document. Every draft is labeled as a draft, carries a provenance badge, and requires explicit staff review before anything happens. What AI never does: it never determines a compliance finding (those come from deterministic, versioned rules mapped to specific F-tags), never diagnoses, never recommends a medication or dose, never files documentation on its own, and never writes to your EMR. AI inputs are PHI-minimized: internal identifiers, never resident names. If the model is unavailable, the surface falls back to deterministic rules-based output, so nothing blocks on a vendor.
- What is your security posture?
- Access is facility-scoped and role-based, every data path is authorized at the function level, and every access and change is written to an audit log. Protected health information is encrypted, and we execute a Business Associate Agreement with every facility customer before any PHI is processed.
- Who at the facility actually uses it?
- Everyone on the long-term-care team, by role. Administrators and corporate or regional compliance leaders use the Compliance and Reports modules for survey posture; in-house and visiting providers and psychiatric teams work in Rounds and Insight; nursing, clinical, and pharmacy staff use Monitor and Safety day to day. Each person sees the slice their role needs. Authorized families and residents get the separate, purpose-scoped Family & Resident Portal: reassurance-level information only.
Ready to see it in action? Request a Demo.